Refund policy

Return & Refund Policy

Last updated: [Insert Date]

Thank you for shopping with us. We want you to love your purchase, but if you are not completely satisfied, we are here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • You must provide proof of purchase (order number or receipt).

Certain items cannot be returned, including:

  • Final sale items

  • Gift cards

  • Customized or personalized items

  • Items damaged due to misuse

Return Process

To start a return, please contact us at:

Email: support@[yourstore].com

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

Once your return request is approved, we will send instructions on how to send your item back.

Customers are responsible for return shipping costs, unless the item was damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.

We will:

  • Send a replacement, or

  • Issue a full refund

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Original shipping costs are non-refundable

  • Your bank or payment provider may take additional time to process the refund

Exchanges

We currently only replace items if they are defective or damaged. If you need an exchange, contact us at support@[yourstore].com.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@[yourstore].com